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The MRI Benchmark Information Portal
Introduction
Overview (2:44)
Important Information: Understanding the purpose of the MRI
The Purpose of the MRI (2:46)
Driving Business Performance with a Customer Culture (1:10)
How a Customer Culture links to Business Performance (1:37)
Important Information: Interpreting your MRI Results
MRI Benchmark Information Guide
How to interpret your MRI Circumplex Results (4:50)
How can you use the MRI's open ended verbatim comment feedback? (3:42)
How to create Outcomes: Setting Priorities and Action Planning
Setting priorities for action from the MRI results (4:58)
Example: Workshop on How to facilitate MRI priority settings (4:54)
MRI Strategic Initiatives Guide for Leaders
MRI Leaders Tactical Actions Guide
MRI Reference Card with Business Performance Outcomes
Additional Information: Understanding the 8 disciplines that drive Business Performance and Employee Engagement
Customer Insight (6:06)
Customer Foresight (6:24)
Competitor Insight (7:55)
Competitor Foresight (4:56)
Peripheral Vision (6:20)
Empowerment (3:39)
Cross Functional Collaboration (3:32)
Strategic Alignment (6:45)
Bonus Information
MarketCulture Global 300 Research Study Overall Report 2021
Example: Workshop on How to facilitate MRI priority settings
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