Customer Centric Culture Foundation and Certification Program - May 2021 Australia/Asia Pacific

Includes all of the Pre-work Modules for the Live Online Sessions

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The Customer Centric Culture Foundation and Certification Course comprises of

  • Four (4) self-paced learning modules
  • Four (4) live instructor-led sessions
  • Project submission and knowledge test (Module 5)
  • Presentation and certification awards (Module 6)

Registration Closes

Friday, 7 May, 2021

Self-Paced Learning Goes Live:

Wednesday, May 5, 2021

Live Sessions Starting Time:

  • 10am - Singapore
  • 1pm - Sydney

Live Session Dates:

  • Module 1: Wednesday, May 12 (3 hours)
  • Module 2: Wednesday, May 19 (2 hours)
  • Module 3: Wednesday, May 26 (2 hours)
  • Module 4: Wednesday, June 2 (2 hours)
  • Module 5: Self Paced Tasks - Project Submission Due Friday, June 11
  • Module 6: Certification Presentation Meeting Friday, June 18 (1 hour)
Participant Benefits:
1. To receive a foundational understanding of the practices and tools that can shape your companies culture around the customer and move the drivers of customer experience forward in your organisation.
2. To develop a business case for taking the next step in your organisation to strengthen customer culture practices.
3. To gain practical knowledge that you are encouraged to use in your organisation.
4. To widen your influence with colleagues and senior leaders through a credible, proven framework, measurement and action system.
5. To be part of a connected community of customer culture practice professionals from across the world.
6. To see a pathway for you as a professional to gain accredited expertise and higher-level leadership.

Should you have any questions please contact: [email protected]

Your Instructor

Dr Linden R. Brown
Dr Linden R. Brown

Dr Linden Brown has worked as a management consultant, academic and an entrepreneur in start-up organizations. For more than 20 years he has worked with multi-national firms in North America, Europe and Asia-Pacific to develop their market-focus capabilities and business strategies. He has had Visiting Professor appointments at several universities including INSEAD (France), Cranfield (England) and the University of Technology, Sydney (Australia). Linden has published 14 books on management, marketing and strategy.

Anita Siassios, CCXP,Forrester CXPro, IAPP, WiCyS.

Anita is a Customer Experience, Privacy & Program Management leader with over 33 years specializing in Banking, Technology, Operations & Privacy, and leading large teams across geographies. A compassionate & dedicated business leader focused on Customers, People, & Communities; a strong advocate of embedding an enterprise-wide values-driven, customer-centric mindset; outstanding interpersonal, influencing, collaboration and leadership skills that drive service delivery and business engagement; towering strength in building high performing teams and driving sustainable and measurable improvements leveraging Technology, Operational and Customer Experience (CX) excellence across the Asia Pacific.

Sean Crichton-Browne has wide business experience in how companies develop a focus around customers that helps them to grow and prosper. He has deep knowledge and experience in sales and sales management and has owned and managed his own solutions company for more than 25 years in Sydney. Sean works with MarketCulture clients and accredited partners to identify their needs and what solutions are relevant to satisfying those needs. He has particular knowledge and experience in the service and technology industries.

Course Curriculum

  Introduction to the Course Approach and Resources
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  Participant Team Meeting 1
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  Participant Team Meeting 2
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  Participant Team Meeting 3
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  Module 6 - Congratulations you are now a Certified Customer-Centric Culture Practitioner
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